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Masiello Employment Services
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Julie Pearson
Customer Service Manager
Job Description
Our client located North of Keene, NH is looking for a Customer Service Manager to join their team!
Your qualifications for the Customer Service Manager position are as follows:
We are here to help!  For your convenience, Masiello Employment Services offers phone & video interviews/meetings. We can’t wait to virtually meet you!
MAS603
Your qualifications for the Customer Service Manager position are as follows:
- High School Diploma
- 3+ years of recent and relevant customer service experience
- Previous supervisory experience
- Solid computer skills including Microsoft Office Suite
- Experience with NetSuite and E-commerce is a plus
- Order processing experience
- Ability to work in a high stress environment
- Familiarity with website functionality
- Analytical and reporting skills
- Professional written/verbal communication and interpersonal skills
- Excellent organizational skills and commitment to follow through
- Ability to manage time efficiently and handle multiple shifting priorities
- Ability to work hours as required to meet customer needs
- Direct Hire position
- Full time Monday – Friday 8am-5pm 100% onsite
- Salary commensurate with skills and experienceÂ
- Health & Dental insurance
- HSA
- 401k
- Paid holidays/vacation
- Employee discount
- Manage daily operations of customer service department
- Develop/implement department policies/procedures
- Answer multi-line phone and take orders
- Provide follow up assistance and respond to requests in a timely manner
- Ensure superior customer service and support
- Provide training for CSR and retail team members
- Target new customer relationships, cold calling, networking, customer visits
- Maintain strong existing customer relationships
- Maintain in-depth product knowledge to promote and sell
- Maintain database
- Use ERP system
- Ensure improved service metrics to achieve superior customer service
- Develop/implement growth strategies
- Collaborate with other teams to drive improvement and success
We are here to help!  For your convenience, Masiello Employment Services offers phone & video interviews/meetings. We can’t wait to virtually meet you!
MAS603
Meet Your Recruiter
Julie Pearson
Regional Director
Thanks for taking a look at our job openings! I am the Regional Director at Masiello Employment Services. I work closely with our team of recruiters to help our client companies secure the talent they need to meet their business goals. I take pride in building relationships and making connections for my candidates and my clients. I look forward to helping you too! Connect with me Julie on LinkedIn
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Explore exciting job opportunities in the picturesque region around Keene, New Hampshire! With its stunning natural beauty, vibrant arts scene, and charming small-town atmosphere, Keene offers an ideal setting for career growth and work-life balance. Imagine working amidst the historic architecture of Main Street, enjoying farm-to-table cuisine at local restaurants, and exploring the region's numerous parks and hiking trails like Mount Monadnock. Discover the rich cultural heritage of this area by visiting The Monadnock Center for History and Culture or catching a show at The Colonial Theatre. Join us in Keene, where career opportunities await in a community full of character and endless possibilities. Check out our job listings today and take your career to new heights in this enchanting region!
