Manufacturing Customer Service Representative

Brattleboro, VT 05301

Employment Type: Direct Hire Category: Office Support Job Number: 11920 Pay Rate: 45,000

Customer Service Representative needed in the Brattleboro VT area!  This is a fantastic direct hire position which offers a salary of $45,000/year plus medical, dental, 401K, disability, and vacation time as well as a professional office environment. You will be working a full-time schedule 8am - 4pm Monday - Friday.

As the Customer Service Representative you will be responsible for the following: 

  • Answer sales calls and provide information including customer order status and product knowledge requests
  • Assist with electronic customer data management
  • Resolve customer disputes
  • Maintain detailed documentation
  • Act as liaison between various departments
  • Backup for receipt/processing of purchase orders
  • Process customer orders, changes and returns
  • Assist with disputed credit items
  • Communicate with other departments regarding customer concerns and to ensure on time delivery
  • Work with sales team to meet/exceed customer expectations
  • Any additional tasks or projects as assigned

Skills/requirements for the Customer Service Representative include:

  • High school diploma/GED
  • Prior knowledge and experience with ERP systems a must
  • Strong knowledge of Microsoft Word, Excel, Outlook, and PowerPoint
  • 2 years recent and related experience
  • Excellent verbal and written communication skills
  • Customer service experience in manufacturing is a plus

If you are interested and qualified for this great opportunity, apply today!  To apply for this position, please email your resume to, call 603-358-1000 or apply online at


ERP, MS Excel, MS Office

Julie Adams Pearson
Director of Operations

Thanks for looking at our job openings! I am Julie Adams Pearson and I am the Director of Operations at Masiello Employment Services. I work closely with our team of recruiters to make sure we are doing the right things right. It is important to all of us that our clients and our field employees are happy and I take an active role in making that happen. Connect with me on LinkedIn here: Julie on LinkedIn
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