Masiello Employment Services
http://www.masemp.com
http://www.masemp.com
true
Julie Pearson
Customer Service Representative
Job Description
Our client just outside Keene, NH, is looking for a Customer Service Representative to join their growing team!
Your qualifications for the Customer Service Representative position are as follows:
We are here to help!  For your convenience, Masiello Employment Services offers phone & video interviews/meetings.  We can’t wait to virtually meet you!
MAS603
Your qualifications for the Customer Service Representative position are as follows:
- High School Diploma required, college degree preferred
- 2+ years professional customer service experience
- Strong computer skills including Microsoft Office
- Proven customer service skills
- High comfort level with phone communication
- Professional verbal/written communication and interpersonal skills
- Ability to work effectively and multitask with shifting priorities
- Self-motivated with desire to work with sense of urgency and commitment to follow through
- Ability to make decisions independently and communicate with supervisor regarding escalated issues
- Desire and ability to learn and stay current with product knowledge
- Excellent organization skills and attention to detail
- Ability to train team members
- Direct hire position
- Full time 40 hours/week schedule
- Opportunity for hybrid once trained; 2 days in office, 3 days remote
- $17-22/hour depending on skills and experience
- Medical/Dental/Vision/Life insurance
- Flex spending account
- Wellness reimbursement
- 401k retirement plan with company match
- Paid time off and holidays
- Employee assistance program
- Answer, screen, and direct high volume phone calls
- Assist customers with questions/complaints and document correspondence in CRM database
- Prepare quotes and orders
- Maintain customer database
- Identify problems and provide solutions
- Communicate with clients regarding shipping and other details
- General office tasks
- Collaborate with others to meet organizational goals
- Participate and contribute to culture of continuous improvement
- Participate in meetings as required
- Assist with campaigns and event planning
- Other projects as assigned
We are here to help!  For your convenience, Masiello Employment Services offers phone & video interviews/meetings.  We can’t wait to virtually meet you!
MAS603
Meet Your Recruiter
Julie Pearson
Regional Director
Thanks for taking a look at our job openings! I am the Regional Director at Masiello Employment Services. I work closely with our team of recruiters to help our client companies secure the talent they need to meet their business goals. I take pride in building relationships and making connections for my candidates and my clients. I look forward to helping you too! Connect with me Julie on LinkedIn
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Explore exciting job opportunities in the picturesque region around Keene, New Hampshire! With its stunning natural beauty, vibrant arts scene, and charming small-town atmosphere, Keene offers an ideal setting for career growth and work-life balance. Imagine working amidst the historic architecture of Main Street, enjoying farm-to-table cuisine at local restaurants, and exploring the region's numerous parks and hiking trails like Mount Monadnock. Discover the rich cultural heritage of this area by visiting The Monadnock Center for History and Culture or catching a show at The Colonial Theatre. Join us in Keene, where career opportunities await in a community full of character and endless possibilities. Check out our job listings today and take your career to new heights in this enchanting region!
