Customer Service Specialist

Keene, NH 03431

Employment Type: Direct Hire Category: Office Support Job Number: 13294 Pay Rate: 45,760

Job Description

Our client, an established manufacturing company in Keene, NH, is looking for a Customer Service Specialist to join their team!  This direct hire position will have you working Monday – Friday 7:30am-4:00pm and offers $39,500 - $50,000/year based on skills and experience.

You will also be eligible for company benefits including medical, dental, short-term disability, 401k, and paid vacation.

As the Customer Service Specialist your duties will include:

  • Communicate clearly and professionally with customers via phone and email
  • Enter orders accurately and efficiently
  • Provide order and shipping information to customers
  • Prepare shipping documentation
  • Research root cause and quickly resolve issues
  • Relationship building
  • Maintain office supplies as needed
  • Working in production during the slow times

Your qualifications for the Customer Service Specialist position:

  • High School Diploma
  • 2+ years administrative/customer service experience
  • Manufacturing customer service experience is a plus
  • Solid computer skills
  • Fast and accurate data entry
  • Excellent customer service skills and positive demeanor
  • Ability to troubleshoot and problem solve
  • Professional verbal/written communication and interpersonal skills
  • Excellent organizational skills and attention to detail
  • Ability to manage multiple priorities and work independently
  • Work with a sense of urgency and commitment to follow through
  • Ability to work as a team member and collaborate with others to meet company goals
  • Must be able to lift up to 50lbs occasionally and be on your feet throughout the shift. 

If you are a customer service professional interested in working for a small local company, please apply today! To apply for this position, please email your resume to or apply online at

We are here to help! Masiello Employment Services offers phone & video interviews/meetings during this time of social distancing. We can’t wait to virtually meet you!


Meet Your Recruiter

Julie Pearson
Regional Director

Thanks for looking at our job openings! I am Julie Adams Pearson and I am the Director of Operations at Masiello Employment Services. I work closely with our team of recruiters to make sure we are doing the right things right. It is important to all of us that our clients and our field employees are happy and I take an active role in making that happen. Connect with me on LinkedIn here: Julie on LinkedIn