Customer Support Specialist

Swanzey, NH 03446

Employment Type: Temp-to-Hire Category: Office Support Job Number: 11842 Pay Rate: 17.00

Our busy and growing client located a few miles outside of Keene NH is looking for a Customer Support Specialist for their evening shift to assist with their ongoing growth and provide support to their customers.  This exciting temp-to-hire position offers a pay rate of $13-$17/hour based on experience.  The evening shift schedule is 11am to 8pm including every other Saturday - always have two days off per week.

Support Specialist Duties:

  • Answer high volume incoming customer calls
  • Meet defined service levels
  • Provide top notch customer service with a smile
  • Maintain control of each conversation
  • Maintain confidentiality of customer information at all times
  • Defuse customer service complaints using listening and problem solving skills
  • Document all customer interactions with clear and detailed notes 
  • Assist customers to manage their accounts appropriately and within outlined terms
  • Understand and adhere to all company policies and guidelines
  • Adapt as needed to the fast paced and ever changing work environment
  • Provide back up support to other departments as needed

Support Specialist Qualifications:

  • Strong customer service skills - previous call center experience a plus
  • Able to talk on the phone and type notes at the same time
  • Good computer skills - able to learn new programs quickly
  • Professional written and verbal communication
  • High attention to detail 
  • Good organization and time management skills
  • Strong problem solving skills
  • Able to manage high volume workload in a fast paced setting
  • Fast and accurate data entry skills
  • Able to work independently and as a team across multiple departments
  • Positive attitude and pleasant customer service demeanor
  • Able to follow complex direction and adhere to all policies and procedures
  • Willingness to cross train and assist other departments as needed
  • Punctual and professional at all times
  • Able to meet the schedule demands and be flexible regarding overtime as needed

If you are looking for a new career challenge, are open to an evening shift, working every other Saturday and have a pleasant customer service personality please send your resume to julie@masemp.com or apply on-line www.masemp.com.

 

Julie Adams Pearson
Director of Operations

Thanks for looking at our job openings! I am Julie Adams Pearson and I am the Director of Operations at Masiello Employment Services. I work closely with our team of recruiters to make sure we are doing the right things right. It is important to all of us that our clients and our field employees are happy and I take an active role in making that happen. Connect with me on LinkedIn here: Julie on LinkedIn
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