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Job Boards2018-02-23T07:57:34+00:00

Seasonal Customer Care Representative

Walpole, NH 03608

Employment Type: Temporary Category: Office Support Job Number: 10898 Pay Rate: 16.00

Our client located in Walpole NH is looking for a Seasonal Customer Care Representative to assist through their busy season.  This position will begin mid October and go through the end of December.  The schedule will vary - starting with 20-25 hours for the first two weeks of training and then will increase to 30 hours per week.  The shift will start at 12pm and can go as late as 6pm but there may be some flexibility with this.  During December some Saturdays may be required as well. This fun and fast paced opportunity is offering $14-$16/hour depending on experience.  

Customer Care Representative Duties:

  • Become familiar with the website and all of the products
  • Respond promptly and professionally to all customer inquiries
  • Provide top-notch customer care and high level of service at all times
  • Receive and process customer orders through various channels
  • Acknowledge and address all customer complaints in a timely manner
  • Maintain records of all customer interactions, transactions and feedback
  • Communicate with team members, other departments and management as needed

Customer Care Representative Qualifications:

  • 2+ years experience in customer service 
  • Experience with busy multi-line phone systems
  • Solid computer skills - MS Word, PowerPoint and Excel
  • Fast and accurate data entry
  • Able to work independently and as part of a team
  • Excellent problem solving skills
  • Detail oriented
  • Able to problem solve, research issues and identify resolutions in a timely manner
  • Professional written and verbal communication
  • Able to work a flexible schedule - more or less hours as needed and on short notice

If you are open to a varied schedule and temporary work, have been in customer service and are interested in joining a great company for their exciting and busy season please send your resume to julie@masemp.com or apply on-line www.masemp.com

Customer Service

Julie Adams Pearson
Director of Operations

Thanks for looking at our job openings! I am Julie Adams Pearson and I am the Director of Operations at Masiello Employment Services. I work closely with our team of recruiters to make sure we are doing the right things right. It is important to all of us that our clients and our field employees are happy and I take an active role in making that happen. Connect with me on LinkedIn here: Julie on LinkedIn
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