Seasonal Customer Care Representative

Walpole, NH 03608

Employment Type: Temporary Category: Office Support Job Number: 11992 Pay Rate: 16.00

Our client located in Walpole NH is looking for a Seasonal Customer Care Representative to assist through their busy season.  This position will begin in early October and go through the end of December.  The schedule will vary - starting with part time and then will increase hours as it gets closer to Christmas.  The schedule will be working Monday – Friday 12pm-5:30pm or 8am-1pm to start and then transitioning to 11am-5:30pm, 8am-4:30pm, or 9am-5:30pm shifts.  This fun and fast paced opportunity is offering $14-$16/hour depending on experience.  

Your duties as the Customer Care Representative:

  • Become familiar with the website and all of the products
  • Respond promptly and professionally to all customer inquiries
  • Provide top-notch customer care and high level of service at all times
  • Receive and process customer orders through various channels
  • Acknowledge and address all customer complaints in a timely manner
  • Maintain records of all customer interactions, transactions and feedback
  • Communicate with team members, other departments and management as needed

Your qualifications for the Customer Care Representative position:

  • 2+ years experience in customer service 
  • Experience with busy multi-line phone systems
  • Solid computer skills - MS Word, PowerPoint and Excel
  • Fast and accurate data entry
  • Able to work independently and as part of a team
  • Excellent problem solving skills
  • Able to work at a fast pace and multi-task
  • Detail oriented
  • Able to problem solve, research issues and identify resolutions in a timely manner
  • Professional written and verbal communication
  • Able to work a flexible schedule - more or less hours as needed and on short notice

If you are open to a varied schedule and temporary work, have been in customer service and are interested in joining a great company for their exciting and busy season please send your resume to julie@masemp.com or apply online www.masemp.com

MAS603

Customer Service

Julie Adams Pearson
Regional Director

Thanks for looking at our job openings! I am Julie Adams Pearson and I am the Director of Operations at Masiello Employment Services. I work closely with our team of recruiters to make sure we are doing the right things right. It is important to all of us that our clients and our field employees are happy and I take an active role in making that happen. Connect with me on LinkedIn here: Julie on LinkedIn
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