Service Operations Manager

Our client, a growing industrial service organization in the Keene, NH area, is seeking to hire a Service Operations Manager for a direct hire opportunity.

This is an excellent opportunity for a highly organized leader who enjoys balancing customer service, team coordination, and operational management. You'll play a key role in supporting field technicians, improving service delivery, and helping drive continued growth throughout the New England region.

Your qualifications for the Service Operations Manager position are:

• Experience in operations management, service coordination, customer support, or a related leadership role
• Strong organizational skills with the ability to manage multiple priorities effectively
• Excellent communication and customer service skills
• Experience working with scheduling, CRM, dispatch, or service management systems preferred
• Ability to solve problems, remove obstacles, and keep projects moving forward
• Comfortable working with cross-functional teams in a fast-paced environment
• College degree preferred; equivalent experience will be considered

Benefits you will receive as the Service Operations Manager:

• Salary range of $95,000 - $105,000 annually
• Full-time, Monday-Friday schedule with flexible daily start and end times
• Health Insurance
• Dental Insurance
• Life Insurance (company-paid premium equal to one year's salary)
• Short-Term Disability coverage
• Health Savings Account (HSA)
• Optional Long-Term Disability coverage
• Employee entertainment discounts
• Opportunity to join a stable, growing organization with advancement potential

For the Service Operations Manager position, your duties and responsibilities will include:

• Oversee daily service operations and coordinate activities among technicians, vendors, and internal teams
• Manage scheduling, resource allocation, and service workflows to ensure customer commitments are met
• Serve as a primary contact for customer service communications and issue resolution
• Monitor work orders, documentation, and service completion to support efficient billing processes
• Support and mentor field personnel while promoting accountability and high service standards
• Coordinate equipment, parts, inventory, and logistics to ensure service readiness
• Identify process improvements that enhance efficiency, communication, and customer satisfaction

Ready to Apply?

If you meet the qualifications and are interested in this opportunity, we'd love to hear from you.

Call: 603.358.1000
Apply Online: WWW.MASEMP.COM
Email: julie@masemp.com

We are here to help! For your convenience, Masiello Employment Services offers phone and video interviews/meetings. We can't wait to meet you!

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